Contact

Sprint Center FAQs

See below for some frequently asked questions about Sprint Center. For more information, please contact us.

Where is Sprint Center located?

Sprint Center is located at 1407 Grand Boulevard, Kansas City, MO 64106. Please see Directions for more information.

How can I get tickets to Sprint Center events?

Tickets to select Sprint Center events are available online at sprintcenter.com, charge-by-phone at 888.929.7849 or at Sprint Center Box Office. www.axs.com.

How can I find out if an event is sold out?

Popular events sell out quickly. Although an event may be listed on the Event Calendar, tickets may not be available. Call AXS at (888) 929-7849 or visit AXS.com for information regarding ticket availability.

Can I bring my camera to photograph a Sprint Center event?

The permitted use of cameras and recording devices varies by event, with policy being determined by the event producer. Sporting events generally permit still photography without flash, but no recording devices. Concerts generally do not permit any cameras or recording devices. Under no circumstances may photography interfere with aisles or other guests’ enjoyment of the event. Guests inquiring about camera usage should contact Sprint Center prior to bringing their camera or recording devices to an event. Ipads and other similar tablet devices larger than 7" are prohibited.

Can I bring my own food/beverages to a Sprint Center event?

Guests may not bring food and/or beverage items into the arena during events.

Where do I park when I come to Sprint Center?

Sprint Center is located in downtown Kansas City and is surrounded by major highways including I-35, I-70, I-29 and thoroughfares allowing for easy access. Several parking lots and garages are available for your parking needs. See Directions for event and non-event parking.

Is seating available for disabled Guests?

Yes, Sprint Center is fully compliant with the Americans with Disabilities Act (ADA) as well as Missouri accessibility mandates. Please see Accessibility for more information.

Can you email me information regarding upcoming Sprint Center events?

Sign up for Sprint Center’s monthly e-News letter, The Connection, to receive information about upcoming events of interest, contests and special announcements.

Can I host a business meeting or special event at Sprint Center?

Sprint Center has several excellent conference rooms that are perfect for business meetings. Call Sprint Center Hospitality Department at (816) 949-7000 for more information.

I am planning to bring a large group to a Sprint Center event. Can I get a group discount on tickets?

Group tickets are available for purchase to select events by calling (816) 949–7000. Discounts may be available for select events. See our Group page for more information.

What are the Box Office hours of operation?

Effective immediately, Saturday operating hours at Sprint Center Box Office are 10 a.m. – 2 p.m. on non-event days. A summary of box office hours is listed below for your convenience:

*Monday-Friday: 10 a.m.-6 p.m.
*Saturday: 10 a.m.-2 p.m.
*Sunday: closed

*Box office hours on event days remain unchanged (10 am-start of show).

NOTE: Tickets for The GRAMMY Museum Experience at Sprint Center may be purchased at sprintcenter.com or directly at the doors during operating hours: Wed. – Sat. from 10 a.m. – 6 p.m.
 

Where is the Lost and Found located at Sprint Center?

Lost and Found is located at Guest Services in Section 103 on the Main Concourse during the event. After an event, all Lost and Found items will be stored in the Security Office.

How can I reserve a Suite for a Sprint Center event?

A limited number of event suites may be available for purchase to select events. For information regarding Event Suites or other Luxury Seating opportunities, call (816) 949-7000 or visit our suite rental page.

What security is in place to ensure my family's safety?

Sprint Center security staff is dedicated to ensuring the safety and security of all Guests. All Guests attending Sprint Center events are subject to entry inspections and are expected to abide by the rules of the facility. Sprint Center does not permit guns, knives, pocket knives laser pens, brass knuckles, and spikes inside the facility. All patrons will be screened by walk thru metal detectors or security hand held wands. All bags will be checked. Umbrellas should be placed under your seats. All weapons must be returned to your vehicle as Sprint Center does not check in weapons.

Can I smoke at Sprint Center?

Sprint Center is a non-smoking facility. Designated smoking areas are located outside the building near the Oak Street entrance and on the Perceptive Software Founders Club terrace.

Where are the ADA, Limo and Taxi drop-off and pick-up locations?

Guest drop-off and pick-up is located near the Oak Street entrance. Limousines and taxicabs will also drop-off and pick-up at this location.Guest drop-off and pick-up is located near the Oak Street entrance. Limousines and taxicabs will also drop-off and pick-up at this location.

How many entrances are at Sprint Center? Where are they located?

Guests may enter Sprint Center through:

  • Grand Boulevard Entrance (Corner of 13th Street and Grand Boulevard)
  • Grand Boulevard VIP Entrance, corresponding ticket necessary for admittance (South of Box Office)
  • Oak Street Entrance (Oak Street and 13th Terrace)

May I re-enter Sprint Center once I have left?

No, re-entry is not allowed during any Sprint Center event.

Where are First Aid and Guest Services located?

First Aid and Guest Services are in multiple locations for your convenience.

First Aid:

  • Main Concourse – Section 105
  • Upper Concourse – Section 219

Guest Services:

  • Main Concourse – Section 103
  • Upper Concourse – Section 205

Where are the elevators located?

Event Level - Quadrant A, B, C & D


Main Concourse Section 103                            Main Concourse Section 109

Main Concourse Section 115                            Main Concourse Section 120


Suite Level A (Grand Blvd. Side) – Quadrant C & D

Suite Level A (Oak St. Side) – Quadrant A & B

Suite Level B (Grand Blvd. Side) – Quadrant C & D ONLY

Suite Level B (Oak St. Side) – Quadrant A & B ONLY


Upper Concourse Section 205              Upper Concourse Section 212

Upper Concourse Section 222              Upper Concourse Section 229

Are there any items that are prohibited at Sprint Center?

Yes, the following items are not allowed in Sprint Center: bottles, cans, food or beverages, weapons or firearms, coolers or containers, Ipads or other similar tablet devices larger than 7", fireworks, illegal substances, Frisbees, beach balls, balloons and laser pointers. Sprint Center does not permit guns, knives, pocket knives laser pens, brass knuckles, and spikes inside the facility. All patrons will be screened by walk thru metal detectors or security hand held wands. All bags will be checked. Umbrellas should be placed under your seats. All weapons must be returned to your vehicle as Sprint Center does not check in weapons.

Arena Info

1407 Grand Boulevard
Kansas City, MO 64106
  • 816.949.7100 (info)
  • 816.949.7119 (fax)
  • 816.949.7000 (Box Office)
Open Map
Close