Sprint Center FAQs

Sprint Center is located at 1407 Grand Boulevard, Kansas City, MO 64106. Please see Directions for more information.

Tickets to select Sprint Center events are available online at sprintcenter.com, charge-by-phone at 800-745.3000 or at Sprint Center Box Office. www.ticketmaster.com.

Popular events sell out quickly. Although an event may be listed on the Event Calendar, tickets may not be available. Call Ticketmaster at (816) 931-3330 or visit ticketmaster.com for information regarding ticket availability.

The permitted use of cameras and recording devices varies by event, with policy being determined by the event producer. Sporting events generally permit still photography without flash, but no recording devices. Concerts generally do not permit any cameras or recording devices. Under no circumstances may photography interfere with aisles or other guests’ enjoyment of the event. Guests inquiring about camera usage should contact Sprint Center prior to bringing their camera or recording devices to an event.

Guests may not bring food and/or beverage items into the arena during events.

Sprint Center is located in downtown Kansas City and is surrounded by major highways including I-35, I-70, I-29 and thoroughfares allowing for easy access. Several parking lots and garages are available for your parking needs. See Directions for event and non-event parking.

Yes, Sprint Center is fully compliant with the Americans with Disabilities Act (ADA) as well as Missouri accessibility mandates. Please see Accessibility for more information.

Sign up for Sprint Center’s monthly e-News letter, The Connection, to receive information about upcoming events of interest, contests and special announcements.

Sprint Center has several excellent conference rooms that are perfect for business meetings. Call Sprint Center Hospitality Department at (816) 949-7000 for more information.

Group tickets are available for purchase to select events by calling (816) 949–7000. Discounts may be available for select events. See our Group page for more information.

Box Office hours are Monday-Saturday from 10:00 a.m. to 6:00 p.m. On event days, Sprint Center Box Office is open and remains open 30 minutes after the start of the event. Sprint Center Box Office is located near the intersection of 14th Street and Grand Boulevard. Sprint Center Box Office may be reached by phone at (816) 949–7000.

Lost and Found is located at Guest Services in Section 103 on the Main Concourse during the event. After an event, all Lost and Found items will be stored in the Security Office.

A limited number of event suites may be available for purchase to select events. For information regarding Event Suites or other Luxury Seating opportunities, call (816) 949-7000 or visit our suite rental page.

You can purchase Sprint Center merchandise at the retail store, TEAMSTORE@1407, located in the main lobby near the Grand Boulevard entrance. TEAMSTORE@1407 is open Wednesday – Saturday from 10:00 a.m. - 6:00 p.m. and on Sunday from 11:00 a.m. - 6:00 p.m.

Sprint Center security staff is dedicated to ensuring the safety and security of all Guests. All Guests attending Sprint Center events are subject to entry inspections and are expected to abide by the rules of the facility. Sprint Center does not permit guns, knives, pocket knives laser pens, brass knuckles, and spikes inside the facility. All patrons will be screened by walk thru metal detectors or security hand held wands. All bags will be checked. Umbrellas should be placed under your seats. All weapons must be returned to your vehicle as Sprint Center does not check in weapons.

Sprint Center is a non-smoking facility. Designated smoking areas are located outside the building near the Oak Street entrance and on the Perceptive Software Founders Club terrace.

Guest drop-off and pick-up is located near the Oak Street entrance. Limousines and taxicabs will also drop-off and pick-up at this location.Guest drop-off and pick-up is located near the Oak Street entrance. Limousines and taxicabs will also drop-off and pick-up at this location.

Guests may enter Sprint Center through:

• Grand Boulevard Entrance (Corner of 13th Street and Grand Boulevard)
• Grand Boulevard VIP Entrance, corresponding ticket necessary for admittance (South of Box Office)
• Oak Street Entrance (Oak Street and 13th Terrace)

No, re-entry is not allowed during any Sprint Center event.

First Aid and Guest Services are in multiple locations for your convenience.

First Aid:

• Main Concourse – Section 105
• Upper Concourse – Section 219

Guest Services:

• Main Concourse – Section 103
• Upper Concourse – Section 205

Event Level - Quadrant A, B, C & D

Main Concourse Section 103                            Main Concourse Section 109

Main Concourse Section 115                            Main Concourse Section 120

Suite Level A (Grand Blvd. Side) – Quadrant C & D

Suite Level A (Oak St. Side) – Quadrant A & B

Suite Level B (Grand Blvd. Side) – Quadrant C & D ONLY

Suite Level B (Oak St. Side) – Quadrant A & B ONLY

Upper Concourse Section 205              Upper Concourse Section 212

Upper Concourse Section 222              Upper Concourse Section 229

Yes, the following items are not allowed in Sprint Center: bottles, cans, food or beverages, weapons or firearms, coolers or containers, fireworks, illegal substances, Frisbees, beach balls, balloons and laser pointers. Sprint Center does not permit guns, knives, pocket knives laser pens, brass knuckles, and spikes inside the facility. All patrons will be screened by walk thru metal detectors or security hand held wands. All bags will be checked. Umbrellas should be placed under your seats. All weapons must be returned to your vehicle as Sprint Center does not check in weapons.